For all exchanges, we do charge for re-shipping. For exchanges, we do not charge the restocking fee.
Should we find we are unable to complete your order as stated in our online catalog, we would contact you if a substitution is necessary, and you would have the option to try the substitution, or cancel your order. Please address the package to: Premier Designs, 401 Williams Street, Huron, OH 44839. Please also insure your package, any products returned, not insured, and not received by Premier Designs for exchange or refund will not be exchanged or credited.
For all returns, Premier Designs does charge a 15% restocking fee on any returned item, and shipping charges are not refundable. Please take the time to provide accurate measurements, most returns are due to neglecting to measure, or comparing these measurements to our size chart. Most all of our custom items are not produced until we receive the order, these are specialty items produced by highly skilled individuals with many years of experience. Our business produces orders on an as need basis, giving our customers the outstanding quality we are known for. Please address the package to: Premier Designs, 401 Williams Street, Huron, OH 44839. Please also insure your package, any products returned, not insured, and not received by Premier Designs for exchange or refund will not be exchanged or credited.
We require returns and exchanges be processed within 14 days of delivery, any returns after 14 days of delivery will not be credited or refunded.