Frequently Asked Questions
|Frequently Asked Questions |
How do I place an order?
Premier Designs Historic Designs studio is available by phone, 1-800-427-0907, 9:00 am to 5:00 pm, Eastern Time, USA, Monday thru Friday. We can take your order, and answer any questions you may have about the items offered on our online catalog. Please have your credit card ready when placing an order. We accept MasterCard, Visa,  and Discover.
We are now required to receive a "Cardmember ID" from our customers when placing a credit card order. These additional numbers on your credit card are used for an additional security feature. Please see below where you can locate your Cardmember ID number.
You can also order by mail with a check or credit card number, simply provide a list of style numbers and sizes/colors of the items you would like to order, and mail to Premier Designs, PO Box 165, Berlin Heights, OH 44814. Please include shipping and or billing address, and a phone number and email address where we can reach you should we have any questions about you order. Please allow 10 days for checks to clear. Or you can  FAX this information, 24 Hours, 7 days a week, with your credit card number to 419-433-6574. If your calling outside of the USA our local phone number is 419-433-6510.
||It is the three-digit number printed in the signature space on the back of Visa, MasterCard, and Discover cards. The Cardmember ID number is always the last group of numbers in the signature space on the back of the card. It is not part of your regular credit card number.
How soon can I receive my order?
This is our number one question. Our garments are completed in the order which they are received. Since many designs are produced when we receive your order, we aim to fill your order within 1 week, or sooner. If you need an item immediately, please call us or indicate in customer comments of our order process when you need the items, most of the time we can get your order filled and shipped on time.
Our busy seasons: Early spring, beginning in March through mid June, this is when many festivals, Victorian weddings, theatre productions, etc begin. The other is the Christmas season, beginning November to mid December. This season includes Dickens Festivals, Victorian historic museum tours, and Christmas choirs. During these busy periods, we aim to ship within 2 weeks.
Please try to plan ahead, we have had to unfortunately turn down orders if we feel we cannot meet your deadline. We will not promise an order we cannot deliver, consider placing your order earlier rather than later during these busy seasons. However, you can email us at: firstname.lastname@example.org, or give us a call, 9:00 am to 5:00 pm, Eastern Time, and we can assist you with your delivery time.
Ready made items, such as suspenders, gloves, and many other accessory orders can be filled immediately. Please keep in mind we do ship via United Parcel Service, Ground Delivery, and depending upon your location, mainly distance from the state of Ohio, shipping can take up to 4-5 working days. Next Day Air, 2-Day Air, and 3-Day Air available with extra shipping charges. Upon receiving your order, we will reply by email with a shipping date.
Not all colors of garments are shown, how can I see these?
Premier Designs offers a swatching service if you would like to see a fabric swatch of a particular design, simply send a self addressed stamped envelope with a request of style numbers and colors, and we will be happy to provide fabric swatches to you. We look forward to assisting you with all your historic clothing needs.
What is your refund or exchange policy?
We provide concise information about each garments fit and silhouette. Our clothing is constructed with today' s women' s and men' s body frames built into each design. We emphasis size and ease needed to achieve the look of the period. We ask that you take the time to record your body measurements and compare them to our Sizing Charts. Since most item is produced at the time your order is placed, this helps us avoid incorrect sizes. We hope you are completely satisfied with every item you purchase from us, if any item fails to meet your expectations, simple exchange or return the unworn garment. We do ask that any item be exchanged, or returned within 14 days of delivery. Any returns after 14 days of delivery will not be credited or refunded.
For all exchanges, we do charge for re-shipping. Exchanges are not subject to the 15% restocking fee. Should we find we are unable to complete your order as stated in our online catalog, we would issue you a complete refund. Please address the package to: Premier Designs, 401 Williams Street, Huron, OH 44839. Please also insure your package, any products returned, not insured, and not received by Premier Designs for exchange or refund will not be exchanged or credited.
For all returns, Premier Designs does charge a 15% restocking fee on any returned item, and shipping charges are not refundable. Please take the time to provide accurate measurements, most returns are due to neglecting to measure, or comparing these measurements to our size chart. Most all of our custom items are not produced until we receive the order, these are specialty items produced by highly skilled individuals with many years of experience.
Please send your returns or exchanges within 14 days of delivery. We require returns and exchanges be processed within 14 days of delivery, any returns after 14 days of delivery will not be credited or refunded.
Ohio Sales Tax
We are required to charge sales tax on all sales to customers in the state of Ohio. Currently, the sales tax is 6.5% on the total amount of the sale. On sales to all states outside of Ohio, Canada, and overseas, no sales tax is applied.
What is the definition of Circa?
Circa refers to the approximate time period the clothing was worn. Many times designs were in style for a long period of time. Sometimes fashions fell out of style for a while, and then reappeared again. New fashions moved at a slower pace than now days, and individuals wore their clothing for many years.
International orders are usually shipped via the postal service. We ask you to email Premier Designs for an approximate shipping quote, based on number of items ordered and location. Please check with your local postal authority for customs or additional handling charges. Every country has a different policy regarding international deliveries. Premier Designs does not receive these additional charges, and not responsible for the collection, or reimbursement of such charges.
Looking for Items we don't sell?
We suggest checking out a large reference site: www.costumes.org. This is an independent website offering  substantial references for all items relating to historic clothing and fashion. Premier Designs Historic Clothing is listed on this site as a resource, however, we are not affiliated with this website, and do not offer research services. Individuals will need to conduct their own research on this website to locate products we do not offer.
Does Premier Designs sell wholesale?
Premier Designs does not sell wholesale. Many of our items are produced when the order is received which allows us to give our customers a custom fit.
Can I send fabric to Premier Designs for garment production?
Premier Designs does not accept fabric for the production of our designs, we have in our inventory hundreds of yards of fabric ready for garment production, and all of our garments and production patterns have been tested in the fabric featured with each design.